Privacy Policy

Last updated: October 20, 2025

1. Introduction

Joobee ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered resume builder and job tracking platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

  • Account Information: Name, email address, password, and profile information
  • Resume Data: Work experience, education, skills, certifications, projects, and other professional information
  • Job Application Data: Job listings, application status, notes, and tracking information
  • Payment Information: Billing address, payment method details (processed securely through Stripe)
  • Communication Data: Messages, feedback, and support requests

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

  • Usage Data: Pages visited, features used, time spent, and interaction patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Server logs, error reports, and performance metrics
  • Cookies and Tracking: Session cookies, preference cookies, and analytics data

2.3 Third-Party Information

We may receive information from third-party services you connect to our platform, such as LinkedIn, job boards, or other career-related services.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Create, store, and manage your resume and job application data
  • Provide AI-powered resume building and tailoring services
  • Generate personalized recommendations and insights
  • Process payments and manage subscriptions
  • Deliver customer support and respond to inquiries

3.2 Service Improvement

  • Analyze usage patterns to improve our Service
  • Develop new features and functionality
  • Conduct research and analytics (in anonymized form)
  • Optimize AI models and algorithms

3.3 Communication

  • Send service-related notifications and updates
  • Provide important account and security information
  • Share marketing communications (with your consent)
  • Respond to your questions and support requests

3.4 Legal and Security

  • Comply with legal obligations and regulatory requirements
  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service
  • Protect our rights and the rights of our users

4. AI and Machine Learning

4.1 AI Processing

Our Service uses artificial intelligence and machine learning to provide resume building, tailoring, and optimization features. This involves processing your resume data and job information to generate personalized content and recommendations.

4.2 Data Training

We may use anonymized and aggregated data to train and improve our AI models. Personal identifiers are removed before any data is used for training purposes. Your individual data is never used to train models that could identify you personally.

4.3 Third-Party AI Services

We may use third-party AI services (such as OpenAI) to power certain features. When we do so, we ensure that appropriate data protection measures are in place and that your data is processed in accordance with this Privacy Policy.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including:

  • Cloud hosting and storage providers (AWS, Google Cloud)
  • Payment processors (Stripe)
  • Email service providers
  • Analytics and monitoring services
  • AI and machine learning service providers

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

5.4 Consent

We may share your information with your explicit consent or at your direction, such as when you choose to export your data or connect third-party services.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure data centers and infrastructure
  • Employee training on data protection

6.2 Data Breach Response

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law within 72 hours of becoming aware of the breach.

7. Data Retention

7.1 Retention Periods

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

  • Account Data: Retained while your account is active and for 30 days after deletion
  • Resume Data: Retained while your account is active and for 30 days after deletion
  • Usage Data: Retained for up to 2 years for analytics and service improvement
  • Payment Data: Retained as required by law and payment processor requirements
  • Support Data: Retained for up to 3 years for customer service purposes

7.2 Data Deletion

You may request deletion of your personal information at any time. We will honor such requests unless we are required to retain the information for legal or legitimate business purposes.

8. Your Rights and Choices

8.1 Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format. You can download your resume data and job application information through your account settings.

8.2 Correction and Updates

You can update and correct your personal information at any time through your account settings or by contacting us.

8.3 Deletion

You can delete your account and associated data at any time. We will process deletion requests within 30 days, subject to legal and technical requirements.

8.4 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or updating your communication preferences in your account settings.

8.5 Cookies and Tracking

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are subject to appropriate safeguards, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct

By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about the categories and specific pieces of personal information we collect
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the Contact section below.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right of Access: Obtain confirmation of whether we process your personal data and access to that data
  • Right to Rectification: Correct inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Limit how we process your personal data
  • Right to Data Portability: Receive your personal data in a structured, machine-readable format
  • Right to Object: Object to processing of your personal data for certain purposes
  • Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

You also have the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights.

13. Cookies and Tracking Technologies

13.1 Types of Cookies

We use different types of cookies:

  • Essential Cookies: Necessary for the Service to function properly
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how you use our Service
  • Marketing Cookies: Used to deliver relevant advertisements

13.2 Third-Party Cookies

We may use third-party services that set their own cookies, including Google Analytics, Stripe, and other service providers. These third parties have their own privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: founder@joobee.app